Sayvo Privacy Policy

Effective Date: February 6, 2026  |  Last Updated: February 6, 2026

1. Introduction

Welcome to Sayvo ("we," "us," "our," or the "Company"). Sayvo is a light fitness and wellness tracking application that enables users to record daily movement activities, participate in gamified wellness challenges, collaborate in squad-based journeys, and communicate with other community members. We are committed to protecting the privacy and security of our users ("you," "your") and to operating in full compliance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant international privacy legislation.

This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use the Sayvo mobile application and any associated services (collectively, the "Service"). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must immediately cease use of the Service.

2. Information We Collect

We collect information to provide, improve, and personalize the Service. The types of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: When you create a Sayvo account, we collect your username, email address, and password. You may also optionally provide a profile nickname and avatar image.
• Profile Information: Any additional information you choose to add to your profile, including your display name, profile photograph, bio text, and personal preferences.
• User-Generated Content (UGC): Content you create, upload, share, or transmit through the Service, including but not limited to movement snap entries, text messages, chat communications, squad posts, comments, images, and any other materials you voluntarily submit.
• Purchase Information: When you make in-app purchases, we collect transaction records, including the type of item purchased, purchase date, and transaction identifiers. Payment processing is handled entirely by Apple through the App Store; we do not collect or store your credit card numbers, bank account details, or other direct payment credentials.
• Communications: Information you provide when you contact our support team, submit feedback, report issues, or correspond with us through any communication channel.

2.2 Information Collected Automatically

• Device Information: Device model, operating system version, unique device identifiers, mobile network information, and device settings.
• Usage Data: Information about how you interact with the Service, including pages viewed, features used, time spent on various sections, tap and scroll interactions, and navigation patterns.
• Log Data: Server logs that may include your IP address, access times, app crash reports, system activity, and the date and time of your requests.
• Performance Data: App performance metrics, error diagnostics, and crash analytics used to improve reliability and user experience.

2.3 Information from Third Parties

We may receive information about you from third-party services if you choose to link your Sayvo account with external platforms or use third-party authentication services to sign in. We only collect information that is necessary for the functionality you have requested and in accordance with the privacy settings you have configured on those third-party platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To create and manage your account, authenticate your identity, deliver the core features of the Service, and enable you to interact with other users.
• Personalization: To tailor the Service to your preferences, display relevant content, and provide customized recommendations based on your usage patterns.
• Purchase Fulfillment: To process and fulfill your in-app purchases, deliver purchased digital content and features, verify transaction status, restore previously purchased items, and maintain accurate purchase records.
• Communication: To send you important service-related notices, including account verification, purchase confirmations, security alerts, technical notices, and updates to our policies.
• Safety and Security: To detect, prevent, and address fraud, security breaches, abuse, and violations of our policies and terms of service.
• Content Moderation: To review, monitor, and moderate user-generated content to ensure compliance with our Community Guidelines and to maintain a safe, respectful environment for all users.
• Analytics and Improvement: To analyze usage trends, measure the effectiveness of our features, diagnose technical issues, and improve the overall quality and performance of the Service.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.

4. In-App Purchases and Payment Information

Sayvo offers optional in-app purchases that allow you to access premium features, virtual items, customization options, and other digital content within the application. All in-app purchases are processed through Apple's App Store payment infrastructure.

4.1 Types of In-App Purchases

• Consumable Items: Virtual currency (Fit Coins) and other one-time-use digital items that are consumed upon use and cannot be restored once spent within the application.
• Non-Consumable Items: Permanent unlockable content such as gradient skins, bingo templates, squad destination art, premium themes, and other customization assets that remain available to you indefinitely once purchased.
• Auto-Renewable Subscriptions: Subscription plans that provide access to premium features on a recurring basis (weekly, monthly, or annually). Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the end of the current period.

4.2 Purchase Data We Collect

In connection with your in-app purchases, we collect and store the following information:

• Transaction receipt identifiers provided by Apple for purchase verification.
• The type and category of items or subscriptions purchased.
• The date and time of each transaction.
• Subscription status (active, expired, cancelled, in billing retry period).
• Whether a purchase was made during a free trial or promotional offer period.

This information is used solely for the purpose of delivering purchased content, verifying entitlements, restoring purchases on new devices, providing customer support for purchase-related inquiries, and maintaining accurate financial records as required by law.

4.3 Subscription Management

• Free Trial: Some subscription plans may offer a free trial period. If you do not cancel your subscription before the free trial ends, you will be automatically charged the applicable subscription fee.
• Renewal: Auto-renewable subscriptions will automatically renew at the end of each billing cycle. Your Apple ID account will be charged within 24 hours prior to the end of the current period.
• Cancellation: You may cancel your subscription at any time through your Apple ID account settings or the App Store. Cancellation takes effect at the end of the current billing period; you will retain access to premium features until that date.
• Refunds: All refund requests for in-app purchases must be directed to Apple, as Apple controls the payment processing and refund policy for App Store transactions. Sayvo does not have the ability to issue refunds directly. To request a refund, visit reportaproblem.apple.com.

4.4 Price Changes

We reserve the right to modify the pricing of in-app purchases and subscriptions at any time. For auto-renewable subscriptions, any price increase will require your explicit consent before the new price takes effect. You will be notified of price changes through the App Store, and you may choose to cancel your subscription if you do not agree to the new pricing.

5. Legal Basis for Processing (GDPR)

For users located in the European Economic Area (EEA), the United Kingdom, and Switzerland, we process your personal data on the following legal bases as defined by the General Data Protection Regulation (GDPR):

• Consent (Article 6(1)(a)): Where you have given clear, informed, and unambiguous consent for us to process your personal data for specific purposes, such as receiving marketing communications or enabling optional features.
• Performance of a Contract (Article 6(1)(b)): Processing that is necessary to fulfill our contractual obligations to you, including providing the Service, managing your account, delivering purchased content and subscriptions, and delivering the features you have requested.
• Legitimate Interests (Article 6(1)(f)): Processing that is necessary for our legitimate business interests, such as improving the Service, ensuring security, preventing fraud, and conducting analytics, provided these interests are not overridden by your fundamental rights and freedoms.
• Legal Obligation (Article 6(1)(c)): Processing that is necessary to comply with legal obligations to which we are subject, including tax laws, financial record-keeping requirements, data retention requirements, and law enforcement requests.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), the United Kingdom, or Switzerland, you have the following rights regarding your personal data:

• Right of Access (Article 15): You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification (Article 16): You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Article 17): You have the right to request that we delete your personal data, subject to certain legal exceptions. This is also known as the "right to be forgotten."
• Right to Restriction of Processing (Article 18): You have the right to request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability (Article 20): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object (Article 21): You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis, including processing for direct marketing purposes.
• Right to Withdraw Consent (Article 7(3)): Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, your place of work, or the place of the alleged infringement.

To exercise any of these rights, please contact us at support@sayvcrypto.com. We will respond to your request within 30 days, as required by applicable law. We may request additional information to verify your identity before processing your request.

7. User-Generated Content (UGC) Policy

Sayvo allows users to create, upload, share, and distribute content within the application, including text messages, images, profile information, squad posts, chat messages, comments, and other materials ("User-Generated Content" or "UGC"). While we encourage open and positive expression, we are deeply committed to maintaining a safe, respectful, and inclusive environment for all members of our community.

By using the Service, you agree that you are solely responsible for the content you create and share. You represent and warrant that your User-Generated Content does not violate any applicable laws, regulations, or the rights of any third party, and that it complies fully with this Privacy Policy and our Community Guidelines.

7.1 Prohibited Content

The following categories of content are strictly prohibited on the Sayvo platform. Any user found creating, uploading, distributing, or promoting such content will face immediate enforcement action, which may include content removal, temporary suspension, permanent account termination, and reporting to relevant law enforcement authorities where applicable.

7.1.1 Sexually Explicit and Pornographic Content

• Any content that depicts, describes, promotes, or glorifies sexual acts, nudity, or sexually explicit material in any form, including but not limited to images, videos, text, illustrations, and audio.
• Content that sexualizes individuals, including non-consensual intimate imagery, revenge pornography, or any form of sexual exploitation.
• Solicitation or advertisement of sexual services, escort services, or any form of sex trafficking.
• Content depicting or promoting child sexual abuse material (CSAM) in any form. Such content will be immediately reported to the National Center for Missing and Exploited Children (NCMEC) and relevant law enforcement agencies worldwide.

7.1.2 Violent, Graphic, and Disturbing Content

• Content that depicts, glorifies, incites, or promotes real-world violence, physical harm, torture, mutilation, or death of humans or animals.
• Graphic imagery of injuries, accidents, crime scenes, or medical procedures intended to shock, disgust, or traumatize viewers.
• Content that promotes, instructs, or facilitates self-harm, suicide, eating disorders, or other forms of self-destructive behavior.
• Threats of violence, intimidation, or any content that could reasonably be interpreted as a credible threat against any individual, group, organization, or institution.
• Content depicting or promoting animal cruelty, animal fighting, or any form of animal abuse.

7.1.3 Gambling and Betting Content

• Content that promotes, advertises, facilitates, or links to online gambling, sports betting, casino games, lottery schemes, or any form of wagering for real money or virtual currency.
• Content that encourages or instructs users to participate in gambling activities, including tips, strategies, or predictions designed to promote gambling behavior.
• Promotion of unlicensed or illegal gambling operations in any jurisdiction.
• Content that targets or exploits vulnerable individuals, including those with gambling addictions.

7.1.4 Drug and Substance Abuse Content

• Content that promotes, glorifies, facilitates, or provides instructions for the use, manufacture, cultivation, purchase, sale, or distribution of illegal drugs, controlled substances, or illicit narcotics.
• Content that promotes the misuse or abuse of legal substances, including prescription medications, over-the-counter drugs, alcohol, tobacco, and vaping products, in a manner that is dangerous, irresponsible, or harmful to health.
• Content that advertises, sells, or facilitates the acquisition of drug paraphernalia or substances designed to circumvent drug testing.
• Content that normalizes, trivializes, or romanticizes substance abuse or addiction.

7.1.5 Political Extremism and Discrimination

• Content that promotes, advocates for, or incites hatred, violence, discrimination, or hostility against any individual or group based on race, ethnicity, national origin, color, caste, religion, faith, gender, gender identity, sexual orientation, age, disability, veteran status, immigration status, or any other characteristic protected by applicable law.
• Content that promotes or glorifies extremist ideologies, terrorism, terrorist organizations, or violent political movements.
• Hate speech, slurs, derogatory language, or any content designed to dehumanize, demean, or marginalize individuals or groups based on their protected characteristics.
• Content that promotes racial supremacy, ethnic cleansing, genocide, or any form of systematic discrimination or oppression.
• Propaganda, recruitment material, or funding solicitations for terrorist organizations or violent extremist groups.
• Denial, distortion, or trivialization of well-documented historical atrocities, including but not limited to the Holocaust, genocides, and slavery.
• Content that promotes or facilitates voter suppression, election interference, or the undermining of democratic processes.

7.1.6 Harassment, Bullying, and Abuse

• Content that constitutes harassment, bullying, intimidation, stalking, or any form of targeted abuse directed at any individual or group.
• Repeated unwanted contact, messages, or communications directed at an individual after they have expressed a desire to cease communication.
• Doxxing — the unauthorized public disclosure of private or personally identifiable information about an individual, including but not limited to home addresses, phone numbers, email addresses, workplace information, or financial details.
• Coordinated harassment campaigns, pile-on attacks, brigading, or any organized effort to target, intimidate, or silence another user.
• Impersonation of other individuals, including other users, public figures, organizations, or Sayvo staff members, with the intent to deceive, defraud, or cause harm.
• Defamatory content, libel, slander, or false accusations intended to damage the reputation of an individual or organization.
• Body shaming, appearance-based mockery, or any content designed to make individuals feel unwelcome or unsafe based on their physical appearance.

7.1.7 Fraud, Scams, and Deceptive Content

• Content that promotes, facilitates, or instructs users in fraudulent schemes, scams, phishing attacks, pyramid schemes, Ponzi schemes, or any form of financial deception.
• Misleading or deceptive content designed to manipulate, trick, or defraud other users, including fake giveaways, counterfeit goods promotion, and investment scams.
• Distribution of malware, spyware, viruses, or other malicious software through the Service.
• Content that infringes upon the intellectual property rights of others, including copyrighted material, trademarks, and trade secrets, without proper authorization.

7.1.8 Other Prohibited Content

• Spam, unsolicited advertising, promotional content, or any form of commercial solicitation not authorized by Sayvo.
• Content that promotes or facilitates illegal activities of any kind, including but not limited to weapons trafficking, human trafficking, money laundering, and tax evasion.
• Content that violates the privacy of others, including the sharing of private conversations, images, or personal data without consent.
• Content that disrupts or interferes with the normal operation of the Service, including the use of bots, automated scripts, or exploits.

8. Content Moderation and Reporting

Sayvo employs a comprehensive, multi-layered content moderation system to ensure the safety and integrity of our community. We are committed to proactively identifying and removing prohibited content while respecting the rights and expression of our users.

8.1 Moderation Measures

• Automated Detection: We utilize advanced automated systems and machine learning algorithms to detect and flag potentially prohibited content in real time. These systems scan text, images, and other media for known patterns of abuse, harassment, explicit material, and other violations.
• Human Review: Flagged content is reviewed by trained human moderators who assess the context, intent, and severity of the content before making enforcement decisions. Our moderation team operates across multiple time zones to ensure timely review.
• Proactive Monitoring: In addition to reactive moderation triggered by reports, we conduct proactive monitoring and auditing of content and user behavior to identify emerging trends, patterns of abuse, and potential policy violations before they escalate.
• Keyword and Pattern Filtering: We maintain and regularly update databases of prohibited keywords, phrases, and content patterns that are automatically filtered or flagged for review.

8.2 User Reporting Mechanism

Every user plays a vital role in maintaining the safety and quality of the Sayvo community. We provide accessible and easy-to-use reporting tools throughout the application to enable users to report objectionable content and abusive behavior:

• In-App Report Button: Each piece of user-generated content (messages, images, posts, comments, and profiles) includes a clearly visible report button. Tap the report button to submit a report directly from the content in question.
• Report Categories: When submitting a report, you will be asked to select a reason from predefined categories, including: Sexually Explicit Content, Violence or Graphic Content, Harassment or Bullying, Hate Speech or Discrimination, Spam or Scam, Drug-Related Content, Gambling Content, Self-Harm or Suicide, Impersonation, Intellectual Property Violation, and Other.
• Additional Details: You may provide additional context, screenshots, or descriptions to help our moderation team understand and assess the report accurately.
• Anonymous Reporting: All reports are treated confidentially. The identity of the reporting user is never disclosed to the reported party. You can report content without fear of retaliation.
• Email Reporting: If you are unable to use the in-app reporting tools, or if you wish to report a serious safety concern, you may contact us directly at support@sayvcrypto.com. Please include as much detail as possible, including screenshots, usernames, timestamps, and a description of the issue.

8.3 Report Review and Response

• Acknowledgment: Upon receiving a report, our system will acknowledge receipt and assign a priority level based on the severity and nature of the reported content.
• Review Timeline: We aim to review all reports within 24 hours of submission. Reports involving imminent safety threats, child exploitation, or other urgent matters are escalated for immediate review.
• Action Taken: Based on the review, we may take one or more of the following actions: issue a warning to the offending user, remove the violating content, temporarily suspend the offending user's account, permanently ban the offending user's account, restrict specific features or capabilities, report the content or user to law enforcement authorities.
• Notification: We will make reasonable efforts to notify reporting users of the outcome of their report, subject to privacy and legal constraints.

8.4 Appeals Process

If you believe that your content was removed or your account was actioned in error, you have the right to appeal the decision. To initiate an appeal, contact us at support@sayvcrypto.com with the subject line "Content Appeal" and include your username, a description of the content or action in question, and your explanation of why you believe the decision was incorrect. Appeals are reviewed by a senior moderation team member who was not involved in the original decision. We aim to process all appeals within 72 hours.

8.5 Enforcement Actions

Sayvo applies a graduated enforcement system, with the severity of action proportional to the nature and frequency of violations:

1. First Violation (Minor): Formal warning issued to the user; offending content removed.
2. Second Violation: Temporary account suspension (duration varies based on severity, typically 7-30 days); offending content removed.
3. Third Violation or Severe First Violation: Permanent account termination; all associated content removed; user banned from creating new accounts.
4. Criminal or Extreme Content: Immediate permanent termination without prior warning; relevant information preserved and reported to appropriate law enforcement agencies; full cooperation with ongoing investigations.

8.6 Cooperation with Law Enforcement

Sayvo cooperates fully with law enforcement agencies and regulatory authorities in the investigation of illegal activities. Where we identify content that constitutes or facilitates criminal activity — including but not limited to child sexual abuse material, terrorism, credible threats of violence, human trafficking, and drug trafficking — we will proactively report such content to the relevant authorities and preserve all associated data and evidence as required by law.

9. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating the Service, including cloud hosting, data analytics, customer support, payment verification, and content moderation services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Apple (Payment Processing): In-app purchase transactions are processed by Apple through the App Store. Apple may collect and process your payment information in accordance with Apple's own privacy policy. We do not have access to your full payment credentials.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a law enforcement request.
• Safety and Protection: We may share information when we believe it is necessary to prevent imminent harm to an individual, to prevent illegal activity, or to protect the safety and security of our users, employees, and the public.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this policy.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. When we transfer personal data from the EEA, United Kingdom, or Switzerland to other countries, we ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Adequacy decisions by the European Commission recognizing the receiving country as providing an adequate level of data protection.
• Other legally recognized transfer mechanisms as appropriate.

11. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your account's existence. Upon account deletion, your data will be permanently removed within 30 days, except where retention is required by law.
• User-Generated Content: Retained for the duration of your account's existence. Content that has been removed due to policy violations may be retained for a limited period for enforcement and legal compliance purposes.
• Purchase Records: Transaction records related to in-app purchases are retained for a minimum of 5 years after the date of the transaction, as required by applicable tax and financial record-keeping regulations.
• Usage and Analytics Data: Retained in aggregated and anonymized form for up to 24 months for analytical and improvement purposes.
• Communication Records: Support correspondence and feedback records are retained for up to 12 months after the resolution of the matter.
• Legal Hold Data: Information subject to legal holds or ongoing investigations may be retained beyond standard retention periods as required by law.

12. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, destruction, and other forms of unlawful processing. Our security measures include:

• Encryption of data in transit using TLS/SSL protocols and encryption of sensitive data at rest.
• Regular security audits, vulnerability assessments, and penetration testing.
• Access controls and authentication mechanisms to limit access to personal data to authorized personnel only.
• Employee training on data protection best practices and security awareness.
• Incident response procedures for promptly identifying, containing, and remediating security breaches.
• Secure handling of purchase verification data with Apple's receipt validation systems.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security posture.

13. Cookies and Tracking Technologies

Sayvo may use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your usage of the Service. These technologies help us understand user behavior, remember preferences, and improve the overall experience. You can manage your cookie preferences through your device settings. Please note that disabling certain cookies may affect the functionality of the Service.

14. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services that are not operated or controlled by Sayvo. This Privacy Policy does not apply to third-party services, and we are not responsible for the privacy practices or content of such services. We encourage you to review the privacy policies of any third-party service before providing your personal information.

15. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of the sale of your personal information. Sayvo does not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at support@sayvcrypto.com.

16. Children's Privacy

Sayvo is not intended for use by individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at support@sayvcrypto.com. If we discover that we have collected personal information from a child under 18, we will promptly delete such information and terminate the associated account.

17. Data Protection Officer

If you have questions or concerns about our data processing activities, or if you wish to exercise your data protection rights, you may contact our Data Protection Officer at:

📧 Email: support@sayvcrypto.com
📝 Subject Line: "Data Protection Inquiry"

We will respond to all data protection inquiries within 30 days of receipt.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this policy, we will notify you through the application, via email, or by posting a prominent notice on our website. The "Last Updated" date at the top of this policy indicates the most recent revision date. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

19. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is established, without regard to its conflict of law provisions. For users in the European Economic Area, this policy is also subject to the provisions of the General Data Protection Regulation (EU) 2016/679. Any disputes arising from or relating to this Privacy Policy shall be resolved through good-faith negotiation, and if necessary, through binding arbitration or in the courts of competent jurisdiction.